We provide managed server solutions specifically configured for the ViciDial platform and VoIP services. Please note that we are an independent entity and are not affiliated with or endorsed by the Vici Group.
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Boost Answer Rates. Improve Agent Productivity. Stay Compliant.

We make hosting for VICIdial® simple and stress-free.

No more headaches.

Our U.S.-based experts can have your system live in under  24 Hours, providing a tailored setup designed around your specific requirements—without the hassle that usually comes with it.

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At last—dialer hosting that simply works.

Relied on by businesses everywhere.

99.99% uptime. No stress.

Powered by secure, U.S.-based data centers with full redundancy, our platform is engineered for high-volume, mission-critical dialing—so your operation stays connected without interruption.

live-schedule

Go live in weeks—built around your needs.

Skip the long implementation timelines. Launch quickly with guided onboarding, expert training, and a fully customized setup designed specifically for your operation.

Safeguard Your Brand from “Spam Likely” Labels

We track caller ID reputation in real time and follow STIR/SHAKEN and CNAM best practices to help protect your numbers—so your calls get answered and your brand stays trusted.

Enterprise-level performance with flexible plans designed to support businesses at every stage of growth.
Powerful, enterprise-class technology—right-sized for startups, SMBs, and large-scale operations alike.
Built on enterprise-grade infrastructure, with adaptable packages to fit organizations of any size.
Advanced enterprise capabilities made accessible through scalable plans tailored to businesses big and small.
High-performance, enterprise-quality solutions—customized to meet the demands of companies at any scale.

Why Leading Brands Trust Quality Voice & Data for Their Dialer Hosting

Proven Industry Expertise

Backed by more than 15 years in call center technology, our team delivers deep, specialized insight with every deployment.
Backed by more than 15 years in call center technology, our team delivers deep, specialized insight with every deployment. We understand the complexities of high-volume dialing environments and have supported hundreds of organizations in maximizing performance and improving campaign results.
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Effortless Onboarding Experience

Our efficient deployment process gets your system live in less than 24 Hours. We take care of the technical heavy lifting
Our efficient deployment process gets your system live in less than 24 Hours. We take care of the technical heavy lifting while equipping your team with in-depth training—ensuring a seamless transition with little to no disruption to your daily operations.
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phone-call

Seamless Integration with Reliable Call Completion

Our dialing solutions use advanced caller ID management and STIR/SHAKEN protocols to ensure maximum call deliverability.
Our dialing solutions use advanced caller ID management and STIR/SHAKEN protocols to ensure maximum call deliverability. We actively monitor and optimize your numbers to avoid “Spam Likely” flags and boost your answer rates.
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Tailored Solutions

Every business is unique, so we customize every part of your dialer system. From campaign configurations and agent interfaces
Every business is unique, so we customize every part of your dialer system. From campaign configurations and agent interfaces to reporting dashboards and integration with your existing tools, we create a solution built specifically to meet your individual needs.
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Expert Team Training

We go beyond just setting up your dialer—we empower your team with hands-on training and ongoing support.
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VICIdialer Benefits

Full Control & Customization To Power Your Business.

Full Control Over Your Dialer

Manual, predictive, or auto—configure your dialer exactly how you want it, campaign by campaign.

Live Reporting & Monitoring

Track your Caller ID health in real time for every number on your dialer. Receive proactive insights and recommendations to boost answer rates and get the most value from your contact lists.

99.99% Uptime with U.S.-Based Cloud Hosting

Downtime is costly. Our advanced U.S.-based cloud infrastructure ensures your dialer is always running, keeping your team connected when it matters most.

Endless Customization & Benefits

  • Minimized IT overhead and simplified maintenance
  • Rapid deployment within 24 Hours
  • Support for remote agents and work-from-home setups
  • Flexible and adaptable licensing options
  • 24/7 technical assistance
  • Reduced total cost of ownership
  • Streamlined compliance with industry regulations (TCPA, PCI, etc.)
  • No upfront capital investment required (OpEx model instead of CapEx)
  • Ability to create custom scripts
  • Dynamic scripting tailored for agents
  • Skill-based call routing
  • Voicemail detection and management features
  • SMS and text messaging capabilities
  • Support for multichannel communication
  • Customizable reporting and interactive dashboards
  • A/B testing to optimize campaigns
  • Call monitoring and supervision tools
  • Real-time reporting and analytics
  • Call recording and secure storage
  • Balanced agent workload and utilization
  • Management of multiple campaigns simultaneously
  • Predictive dialing functionality
  • Integration with Interactive Voice Response (IVR) systems
  • Automatic call distribution (ACD)
  • Lower hardware expenses with no on-premises servers needed
  • Automatic software updates and ongoing maintenance
  • Easily scalable to accommodate fluctuating call volumes
  • Geographic redundancy and robust disaster recovery
  • Guaranteed 99.9%+ system uptime
  • Advanced security measures and regulatory compliance
  • Seamless integration with CRM and other business systems
  • API access for custom development and extensions
  • Boosted agent productivity
  • Higher customer contact rates
  • Enhanced data-driven decision-making capabilities
  • Rapid adaptation to market changes
  • Simplified onboarding for new agents
  • Comprehensive training and support resources
  • Detailed retention of historical data
  • Efficient coordination across multiple sites
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Frequently Asked Questions

Everything you need to know about Quality Voice & Data.

What Is an Auto Dialer?

An auto dialer is a software system that automatically dials telephone numbers from a predefined list. When a call is answered, the system can either connect the caller to a live agent or play a prerecorded message.

Modern auto dialers, such as VICIdial, offer advanced capabilities including call routing, CRM integration, predictive dialing algorithms, and detailed reporting. These features help boost agent productivity by removing the need for manual dialing and reducing idle time between calls.

Auto dialers usually operate in several modes:

  • Preview dialing – agents see call information before the system places the call.

  • Progressive dialing – calls are automatically placed immediately after an agent finishes a previous call.

  • Predictive dialing – an algorithm anticipates agent availability and dials numbers accordingly to maximize efficiency.

Auto dialers are widely used in call centers, telemarketing, appointment reminders, debt collection, political campaigns, and customer service operations to manage outbound calling campaigns efficiently.

How Does a Dialer Work?

A dialer automates the calling process using a combination of software and, in some cases, hardware. It imports phone numbers—typically from a database or CRM system—and places calls systematically according to preconfigured rules and parameters.

In predictive mode, the dialer uses advanced algorithms to analyze factors such as average call duration, agent availability, answer rates, and call abandonment rates. Based on these insights, it dials multiple numbers simultaneously, anticipating when agents will be free to take the next call.

Dialers include call detection technology that identifies different outcomes: busy signals, voicemails, answering machines, unanswered calls, and live connections. When a live person answers, the system instantly routes the call to an available agent, often within milliseconds.

Modern dialers, like VICIdial, also offer real-time monitoring and reporting, enabling supervisors to track agent performance, campaign metrics, and regulatory compliance.

Are Auto Dialers Illegal?

Auto dialers themselves are not illegal, but their use is strictly regulated in many countries. In the United States, regulations fall under the Telephone Consumer Protection Act (TCPA) and various federal and state laws.

Key legal requirements for using auto dialers in the U.S. include:

  1. Prior express consent is required before calling mobile phones with an auto dialer.

  2. Compliance with the National Do-Not-Call Registry and company-specific do-not-call lists.

  3. Accurate caller ID information must be displayed on outbound calls.

  4. Calls may only be made during permitted hours, typically 8 AM to 9 PM local time.

Hosted dialer solutions from companies like Quality Voice & Data include built-in compliance features, helping businesses follow regulations while optimizing the efficiency of their outbound calling campaigns.

What Are the Penalties for Illegal Auto Dialer Use?

Violating regulations for auto dialer use can carry significant penalties. Under the Telephone Consumer Protection Act (TCPA), non-compliant calls or text messages can result in fines of $500 to $1,500 per violation. For high-volume campaigns, these fines can quickly accumulate to substantial sums.

In addition to statutory damages, businesses may face:

  • Class-action lawsuits from consumers

  • Enforcement actions by the Federal Communications Commission (FCC)

  • State attorney general investigations and penalties

  • Reputational damage and loss of consumer trust

Hosted dialer solutions, such as those offered by Quality Voice & Data, include compliance management features to help businesses adhere to regulations, reduce legal risk, and maintain efficient customer communication.

What Is the Best Auto Dialer Software?

The best auto dialer software depends on your business needs, call volume, team size, and budget. One of the most widely recognized solutions is VICIdial, known for its flexibility and robust feature set.

Key advantages of VICIdial include:

  • Full customization to match specific workflows

  • Scalability for teams of any size, from small groups to hundreds of agents

  • Multiple dialing modes: manual, preview, progressive, and predictive

  • Comprehensive reporting and analytics

  • Seamless CRM and business system integration

  • No per-seat licensing fees

Companies like Quality Voice & Data offer professionally hosted and managed VICIdial implementations, delivering all the benefits of this powerful platform without the complexity of self-hosting.

What Is VICIdial and How Is It Different from Other Dialers?

VICIdial is a comprehensive open-source contact center platform that includes auto-dialing functionality. Unlike many proprietary dialers, VICIdial provides exceptional flexibility and customization while delivering enterprise-grade performance and reliability.

Key differentiators of VICIdial include:

  • Open architecture for complete customization of workflows and system functionality

  • No per-seat licensing fees, offering significant cost savings for growing operations

  • Extensive API support, enabling integration with virtually any third-party application

  • Advanced call routing and distribution, optimizing agent efficiency and campaign performance

  • Robust reporting and analytics, providing detailed tracking of KPIs and performance metrics

This combination of flexibility, scalability, and cost-effectiveness sets VICIdial apart from typical proprietary dialer solutions.

How Long Does It Take to Set Up a Hosted Dialer Solution?

With Quality Voice & Data, a typical hosted dialer implementation can be completed in under 30 days. This includes:

  • Server provisioning

  • Software configuration

  • Integration with your existing systems

  • System testing

  • Initial agent training

This accelerated timeline is significantly faster than the industry standard of 60–90 days for on-premises deployments. By leveraging a standardized deployment methodology, an experienced implementation team, and cloud-based infrastructure that removes hardware procurement delays, we can get your contact center up and running quickly and efficiently.

What Is STIR/SHAKEN and Why Is It Important for My Calling Campaigns?

STIR (Secure Telephone Identity Revisited) and SHAKEN (Signature-based Handling of Asserted Information Using Tokens) are telecom-industry standards designed to combat caller ID spoofing and robocalls. They work by authenticating and verifying the origin of calls as they travel across the phone network.

For legitimate businesses, implementing STIR/SHAKEN is critical because it:

  • Prevents legitimate calls from being flagged as “Spam Likely”, ensuring your calls reach recipients’ phones

  • Boosts answer rates by increasing consumer trust in your calls

  • Influences how carriers treat your calls, as attestation levels help determine call delivery and handling

Solutions from Quality Voice & Data include STIR/SHAKEN compliance and caller ID reputation management, helping ensure your calls are properly identified and reliably delivered to your audience.

How Does Cloud-Based Dialer Hosting Compare to On-Premise Solutions?

Cloud-based dialer hosting provides several advantages over traditional on-premise setups:

  • Cost Efficiency: No upfront hardware investments or ongoing maintenance costs. Businesses pay predictable monthly fees instead of large capital expenditures.

  • Faster Deployment: Get up and running in weeks rather than months, without hardware procurement delays or complex on-site installations.

  • Scalability: Easily scale your system up or down to match changing business needs, with no hardware or technical limitations.

  • Enhanced Reliability: Leverage enterprise-grade data centers with redundant power, cooling, and network connectivity—resources that are often cost-prohibitive for individual businesses.

  • Remote Workforce Support: Built-in support for distributed teams and work-from-home agents, without the need for complex VPN setups or security concerns.

Cloud hosting delivers speed, flexibility, and reliability, making it a modern alternative to traditional on-premise dialers.

What Kind of Support Is Included with Your Hosting Services?

Our hosted dialer services provide comprehensive support throughout every stage of implementation and ongoing operation:

  • Implementation Support: A dedicated project manager and technical team ensure smooth setup and configuration tailored to your specific requirements.

  • Training: Extensive programs for agents, supervisors, and administrators, available both on-site and remotely.

  • Ongoing Technical Support: 24/7 monitoring and rapid-response assistance for any technical issues within your hosted environment.

  • Optimization Assistance: Regular performance reviews to identify opportunities for improving dialer efficiency and campaign results.

  • Compliance Guidance: Continuous updates on regulatory changes and best practices to help maintain compliance with telecom rules and standards.

This end-to-end support ensures your hosted dialer operates efficiently, securely, and in full compliance with industry regulations.

Get Touch With Us

Have questions or ready to elevate your calling operations?

Visit us at

1001 S Main St STE 500 Kalispell, MT 59901

Reach out us at

732-340-8394

Email us at

vicidialler@gmail.com

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Have questions or need more information about our hosted dialer solutions? Fill out the form below and a member of our team will get back to you promptly.

As an authorized SHAKEN Service Provider Company (SSP), we specialize in delivering reputation-based telecom services that enhance call authentication, ensure proper caller ID presentation, and improve the trustworthiness of your outbound communications.

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